Returns & Exchanges
At TRAIL, we want you to be fully equipped for your next adventure, which is why we offer a 30-day hassle-free return policy on all unworn gear and equipment. If your purchase doesn't meet the demands of the wild, we'll make it right with a quick exchange or full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Gear
Place the items in their original packaging with all tags attached to ensure the gear remains in trail-ready condition.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location; you will receive a confirmation email once your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing